ABOUT

Donn 1resized

 

Believe it or not, I actually started in the computer industry in 1981, about 6 months before the IBM PC was introduced. I didn’t know a thing about computers. Sure I had a mandatory computer class in college, but I didn’t get much from it. So, I started working for a mail order/retail computer store. I was living in San Diego at the time and they had me move up to L.A. for training, with the promise that I would move back down to work in the San Diego retail store. They sat me down at a desk with a phone and one of their mail order catalogs and said, ”OK, we’re going to start directing sales calls to you”. I thought, “Oh crap, I don’t know anything about computers, let alone all of the parts that make them up”. Well this was the beginning of the PC era and nobody knew anything about these small computers except the engineers that were building them. They were my teachers. They were so excited to talk to anybody about PCs that they would educate you on every little nuance. It wasn’t long before I knew more than the average bear about motherboards, RAM, CPU’s, disk controllers, video controllers, i/o devices, floppy disk drives, hard drives, monitors, modems, printers, etc. We stocked over 10,000 electronic parts to build your own pc and I knew what everything was. I sometimes tell people that I’ve forgotten more than most people will ever know about computers and it’s true.
It was an exciting time in the computer industry. There was literally something new happening everyday regarding hardware or software, and companies were springing up like weeds all over Silicon Valley making fortunes overnight with the newest coolest computers and peripherals and the software to make them work. That’s where I was sent to be the general manager of our Sunnyvale store, not San Diego like I thought. It was a heady time in the industry, I was constantly rubbing shoulders with the industry leaders at trade shows in the bay area or even in my store. After a few years in Sunnyvale, I did get to finally move back to San Diego and run that store.
In the early 90’s I left the retail arena and worked for a couple of software companies in San Diego. In 1999 I decided to upgrade my skills and went back to school to study for an MCSE (Microsoft Certified Systems Engineer) certificate. It took me about 6 months to pass all 6 exams, and I had my certification.
I went to work for Evans Hotels in 2000 as their technical support coordinator. I developed and setup their help Desk department for all three of their hotels, and was the administrator. I also became their Systems Administrator in charge of email support, their PMS system, virus/malware security, all hardware and software upgrades for both pc and servers, Licensing admin for all software products, all MS Terminal Servers, patch management, print server management, printer maintenance, all thin client support, purchased all hardware and software, admin phone systems, mobile phone purchase, setup and deployment, VPN setup, and go to person for anything technically oriented.
After 14 years there, I decided I needed a change and started my own business with all of my vast experience. This is what I have to offer you. I’m always looking to gain new knowledge and don’t stop until I have solved the problem to your satisfaction.

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